What is the role of the NSW Food Authority?

The NSW Food Authority (NSWFA) is the state government agency responsible for food safety and food regulation in New South Wales. It operates under the Food Act 2003 (NSW) and works in partnership with local councils to enforce the Food Standards Code.

Key responsibilities of the NSWFA

Licensing and accreditation: The NSWFA licenses higher-risk food businesses including manufacturers, primary producers, and businesses serving vulnerable populations
Auditing: Conducts regulatory audits of licensed businesses, with frequency based on risk rating
Recall coordination: Manages national and NSW-specific food recalls and food safety alerts
Policy and education: Develops food safety guidance materials, training programs, and the Scores on Doors scheme
Incident response: Investigates foodborne illness outbreaks and food safety incidents in NSW
Co-regulation with councils: Local councils handle day-to-day inspection of retail food premises; NSWFA oversees the system and handles escalations

Scores on Doors

The NSWFA manages the Scores on Doors program — a voluntary disclosure scheme where food businesses display their inspection score (1–5 stars) at their premises. A high score demonstrates compliance and builds customer trust. Participating in the scheme is voluntary, but many councils now incentivise participation.

AMES Food Advisory helps businesses achieve and maintain the compliance standards needed for top Scores on Doors ratings.