Privacy Policy

1. About This Policy

AMES Food Advisory ("we", "us", "our") is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website at www.amesfoodadvisory.com.au or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

We may collect the following personal information:

• Contact information — name, email address, phone number, and business name provided through our contact form or enquiry process.
• Service information — details about your food business, compliance needs, and project requirements shared during consultations.
• Website usage data — anonymised analytics data (pages visited, time on site, referral source) collected via analytics tools.
• Communications — emails, messages, and other correspondence you send us.

We do not collect sensitive information (health, financial, or government identifiers) unless required for a specific service and with your explicit consent.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the consulting, training, or auditing services you have requested.
• Send you information about our services that may be relevant to your business (you may opt out at any time).
• Improve our website and services based on anonymised usage data.
• Meet our legal and regulatory obligations.

We will not use your information for any other purpose without your consent.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers who assist us in delivering our services (e.g. email platforms, scheduling tools) — bound by confidentiality obligations.
• Regulatory authorities if required by law.

5. Data Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, and disclosure. Our website is served over HTTPS. We retain client information for as long as necessary to provide services and comply with legal obligations.

6. Cookies & Analytics

Our website may use cookies and analytics tools to understand how visitors use the site. This data is anonymised and not linked to identifiable individuals. You can disable cookies in your browser settings.

7. Your Rights

You have the right to:

• Request access to the personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of your information (subject to our legal obligations).
• Opt out of marketing communications at any time by contacting us or clicking "unsubscribe".

To exercise any of these rights, contact us at ames.food.adv@gmail.com.

8. Complaints

If you believe we have breached the Australian Privacy Principles, please contact us in the first instance. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

9. Contact Us

AMES Food Advisory
Sydney, NSW, Australia
Email: ames.food.adv@gmail.com
Website: www.amesfoodadvisory.com.au